The information provided in the FAQ section below is for general informational purposes only.
MyRoundTrips.co.uk is a flight comparison platform. We provide email and time-bound call support for general and specific flight related queries. All the details shared here are intended to guide and assist travelers in their search for the best flight deals and travel options. Please note that the policies, pricing, and services mentioned are subject to change by the respective airlines and service providers. For specific inquiries or to book flights, we recommend contacting them directly.
The airline names, logos, and trademarks displayed on MyRoundTrips.co.uk are the property of their respective owners. Their presence on our platform does not imply any direct affiliation with us. However, we may receive compensation from certain airlines and TravelPayout when users book through our platform. Please note that the currencies displayed on our website may differ from those used by airlines or travel service providers when completing your purchase.
Payment and ticket issuance
Your e-tickets will be issued within 24 hours after your fare is confirmed. In most cases, tickets are available shortly after the fare is validated, unless you’ve selected a special fare that requires additional airline approval (e.g., assistance for passengers with reduced mobility or those traveling with pets).
Once your booking is confirmed, you will receive an email containing your booking reference number, which serves as proof of your e-ticket. Please note that physical tickets or paper copies will not be provided. While most airlines do not require it, we suggest bringing a printed copy of your confirmation email to the airport for convenience.
Typically, you will receive the confirmation email within minutes of completing your reservation through our website or via our partners such as TravelPayouts Flight Search. If you do not see the email immediately, please allow up to an hour for it to appear in your inbox. Additionally, check your spam or junk folder to ensure it hasn’t been filtered there and not blocking your email.
E-ticketing, or Electronic Ticketing, is a convenient, paperless method for booking flights. Once your reservation is completed, it is stored digitally in the airline’s booking system. At the airport, simply present a valid form of identification along with your booking reference number to the airline staff, who will then issue your boarding pass.
Encountering a Technical Issue During Booking?
Did you face a technical problem while trying to confirm your booking? Perhaps your computer froze, or the final confirmation page didn’t load properly. There’s no need to create a new reservation.
First, check your inbox and spam folder to see if you’ve received any confirmation email from us. In many cases, the verification email is sent immediately.
Ticket Usage Policy
Most airlines require that tickets be used in the exact order they were booked and do not allow them to be used out of sequence.
If you miss or do not use the outbound portion of your ticket, the airline’s system will automatically cancel the return flight linked to the same ticket, making it invalid for further travel.
If you are unable to take your scheduled outbound flight, we recommend contacting us before your departure date. This will allow us to review the airline’s fare rules to determine if the outbound portion can be canceled or adjusted.
At the point when you make your flight look on our website, we will offer all of your conceivable flight blends for your course. When you have chosen the flights that suit you best, you review the flight and book as per instruction guidance by our respective flight service partner (i.e. TravelPayouts).
Alternatively, our MRT Customer Support will assist for reserving a flight. You can review the search results and inquire by emailing us at info@myroundtrips.co.uk or calling 0203 037 8704. Our team will provide tailored options via email and offer additional details by phone if necessary.
Please note that you will NOT receive a physical ‘e-ticket’ or paper tickets to present at the airport. We recommend that you take a printout of your confirmation e-mail with you, although many airlines won’t ask to see this.
Need to Cancel Your Holiday?
In most cases, we can assist with canceling your booking. However, if you’re flying with low-cost carriers like Ryanair or EasyJet, cancellations may not be allowed, as these airlines typically do not permit them.
Even if cancellation is possible, it doesn’t always guarantee a refund, especially if you booked an economy fare. These tickets are often non-refundable, meaning no reimbursement will be issued in case of cancellation.
Understanding Cancellation Policies
Budget airline tickets often come with strict cancellation rules. Some airlines may offer partial refunds if the cancellation occurs before the departure date, but refunds are rarely available once the departure date has passed.
In other situations, the fares are so restrictive that unused tickets may not qualify for any refund at all, or the airline may charge a significant cancellation fee that reduces the amount refunded.
How to Cancel Your Booking
To cancel your booking, please contact the airline directly to request the cancellation.
When to Arrive at the Airport
As a general guideline, arrive at the airport at least two hours before your scheduled departure for domestic flights. For international flights, it’s recommended to arrive three hours early.
However, you may want to allow extra time in certain situations, such as:
- Traveling during peak periods (major holidays, etc.)
- Checking in luggage
- Departing from a large or particularly busy airport
Planning ahead ensures a smoother check-in experience and avoids unnecessary stress.
If your baby has not been born at the period of making your reservation, then only reserve for yourself.
Once the infant is born, kindly get in touch with us so we can add him/her to your reservation.
Passenger Classification to Consider Before Booking
Infants:
Infants are defined as passengers under 24 months old. They must travel on the same seat as a parent or guardian. In many cases, infants either fly for free or pay around 10% of the adult fare. If a separate seat is needed, the infant must use an approved child seat (usually rear-facing), and the corresponding fare will apply.
Some airlines offer sky cots on long-haul flights, which can be requested during booking. However, availability is not guaranteed, as the allocation of sky cots is entirely the airline’s responsibility. If your infant will turn 2 years old before the return journey, you must book a child ticket instead of an infant ticket.
Children:
Children are passengers aged 2 to 11 years. If a child is 11 at the time of departure but turns 12 before the return flight, they can still travel on a child fare. When traveling alone, children may need written consent from their parents or guardians.
Youth:
Youth passengers are those between 12 and 15 years old.
Adults:
Passengers aged 16 and older are classified as adults.
Air Passenger Duty Tax:
If your booking includes a passenger aged 12 to 15 at the time of departure from a UK airport, you may be eligible for a refund of the Air Passenger Duty tax, as per government regulations.
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Change of Plans? Let Us Help You Modify Your Trip!
If your travel plans have changed, we can assist you in finding a suitable alternative. However, before making any changes to your reservation, we’ll need to confirm whether your ticket fare permits modifications. Please note that changes such as adjusting travel dates or routes are subject to the airline’s terms and conditions based on the fare purchased. Typically, low-cost fares do not allow modifications.
What Are the Costs?
If changes are allowed, you will need to pay the difference between the original ticket price and the current fare. In some cases, the airline may also apply an additional fee for making changes.
If you are flying with a low-cost carrier, please contact the airline directly to handle any modifications.
Correcting Misspellings on Passenger Names
Airline tickets are non-transferable, meaning it is generally not possible to change the name on a booking. In most cases, the reservation must be canceled, and a new booking made with the correct details.
It’s important to note that airlines may deny boarding if the name on your ticket does not match the identification you present at the airport.
For flights operated by low-cost airlines, we recommend reviewing the airline’s specific terms and conditions and submitting any cancellation requests directly to them.
If you are not changing the traveler but need to fix a minor spelling error in the name provided, we can check with the airline to see if a correction is allowed.
Online Check-In Process
Online check-in allows passengers to confirm their attendance on a flight via the Internet and, in most cases, print their boarding passes at home. Depending on the airline and flight, passengers may also provide details such as meal preferences, baggage information, and seat selection during this process.
Please note that some airlines, particularly low-cost carriers, may charge a fee if you arrive at the airport without a printed boarding pass.
How Your Bookings are Optimized
At My Round Trips, we use advanced technology to combine flights from multiple airlines, providing you with the best available fares. As a result, your booking may include multiple confirmation references.
You will need to complete online check-in separately for each reference in your booking. Please note that each reference applies to the entire booking, covering all travelers included in it.
How to Access Your Boarding Pass
Online:
You can print your boarding pass when checking in online. If you don’t print it immediately, you can return to the My Trips section on the Manage My Booking page to retrieve it anytime before your flight.
Mobile:
Using our free mobile app, you can download your mobile boarding pass in advance and present it directly at the gate for convenience.
At the Airport:
You can print your boarding pass at a self-service kiosk or the check-in counter at the airport. Simply bring your confirmation code, confirmation email, credit card, and a valid ID or passport.
Need an Aisle or Window Seat? Let Us Know!
We’re happy to help—select your preferred seat when booking your flight.
However, please note that not all airlines allow advance seat selection. If you have specific seating needs or special requests, you may need to arrange this directly with the airline. Our booking team can provide you with a reference number to assist with your seat reservation.
When Should You Arrive at the Airport?
For domestic flights, it’s generally recommended to arrive at least two hours before departure. For international flights, the usual recommendation is to arrive three hours in advance.
However, you may want to allow extra time if:
- You’re traveling during peak periods, such as major holidays.
- You need to check in luggage.
- You’re departing from a large or exceptionally busy airport.
Arriving early ensures a smoother check-in process and reduces the risk of delays.
Automatic Boarding Passes: What You Need to Know
Is the automatic boarding pass feature available for all routes?
This feature is available for select routes and markets. If it’s not an option for your flight, please refer to the details under online check-in for guidance.
How will I receive my boarding pass(es)?
If you’ve requested automatic boarding passes, they’ll be sent to your email as an attachment. You’ll need to print them and bring them to the airport.
What if I arrive at the airport without my boarding pass?
Many airlines charge a reprinting fee, which can be as high as £70. Don’t worry—after checking in online, you can reprint your boarding pass up to two hours before your scheduled departure.
Why haven’t I received my boarding pass(es) yet?
Your boarding pass will be sent automatically once the airline opens check-in for your flight, typically around 24 hours before departure. The timing may vary depending on the airline, flight, and when you submitted your request.
I received some boarding passes but not all. What should I do?
If your booking includes multiple airlines, boarding passes are issued separately as each airline’s check-in opens. If a flight departing within the next 24 hours is missing, refer to the next section.
What if I still don’t have my boarding pass 24 hours before departure?
If your departure is within 24 hours and you haven’t received your boarding pass, please contact us using the Contact Us button below. If your departure is more than 24 hours away, please be patient—boarding passes are usually sent within that window.
I was told to check in at the airport. What should I do?
If your automatic boarding pass request couldn’t be completed, contact us by phone or email for further instructions on how to check in and retrieve your boarding pass.
Do I need to check in my baggage?
Yes, if your flight includes checked baggage or you’ve added it to your booking, you’ll need to check it in at the airline’s baggage drop-off counter at the airport.
Do I need to request each boarding pass separately?
No, if your booking includes multiple passengers or flights, you can request all boarding passes with a single click.
Will my seat selection be affected?
No. If you’ve selected seats, that information is linked to your booking and will appear on your boarding passes.
What if there’s incorrect information on my boarding pass?
Report any errors immediately. Follow the instructions for making corrections. If you haven’t requested your boarding pass yet, it’s best to make any necessary changes beforehand.
Baggage Allowance Guidelines
If you have a paper ticket, your baggage allowance will be listed in the bottom right corner of the ticket. For e-ticket holders, please check directly with your airline. Typically, Economy Class passengers are allowed up to 20 kg (44 lbs) of baggage, while Business Class passengers can carry up to 30 kg (66 lbs) without additional charges.
These limits apply to most airlines operating globally, except for flights to and from the United States and Canada, where passengers are usually permitted to check two pieces of luggage, each not exceeding 158 cm in combined dimensions (length + width + height).
Most airlines will not accept individual bags weighing more than 32 kg (70 lbs). While this limit applies to each bag, it does not affect the total baggage allowance set by the airline. If you need to check in items exceeding the 32 kg limit, such as sports equipment, you must arrange this with the airline in advance.
We recommend weighing your luggage before heading to the airport, as you may be required to repack if any item exceeds the 32 kg limit.
If your trip involves two different airlines or if baggage allowances differ between connecting flights, you will need to adhere to the lower weight limit.
Baggage Transfer for Connecting Flights
If you have booked connecting flights under the same reservation, and both flights are operated by the same airline or airlines within the same alliance (such as SkyTeam, Star Alliance, or OneWorld), your luggage will be automatically transferred to your final destination.
Economy Class passengers typically have a baggage allowance of 20 kg (44 lbs), while Business Class passengers are allowed 30 kg (66 lbs) without incurring extra charges. However, when flying to or from the United States or Canada from an airport outside these countries, you’ll need to collect your luggage at the first point of entry and check it in again for the connecting flight.
If your connecting flights are operated by different airlines, particularly non-partner carriers, your checked luggage may not be transferred automatically. Although many airlines have agreements to prevent this, it’s important to confirm the arrangements in advance.
For connections involving low-cost carriers, you’ll need to collect your luggage at each airport and check it in again for the next flight, as these airlines typically don’t have baggage transfer agreements in place.
Delayed or Lost Luggage Claims
If your luggage is delayed, the airline has up to 21 days to locate and return it to you. During this period, they are responsible for covering any reasonable emergency expenses you may incur due to not having your luggage.
If the airline is unable to locate your luggage within 21 days, it is officially considered lost. In this case, you will need to file a claim for compensation. The airline will typically request a list of the missing items.
To strengthen your claim, we recommend including as many original receipts as possible. You can submit your claim directly at the airline’s desk at the airport or by mail. Additionally, visit the airline’s website for their contact details or refer to the documentation you received when you reported the loss of your luggage.
Restrictions on Items Allowed in Luggage
Due to security regulations, there are restrictions on the types of items you can carry onboard, whether as checked luggage or hand baggage. These rules vary depending on your departure airport, final destination, or airline. For instance, specific guidelines apply to flights within the European Union or to and from the United States. Generally, the following items are prohibited in hand luggage:
Carrying Liquids, Gels, or Aerosols in Hand Baggage?
Please note that only containers of 100ml or less are permitted. They must be placed in a sealed, transparent bag no larger than 20cm x 20cm to be easily inspected during security checks.
Additionally, hand luggage typically must not exceed the following dimensions:
- Height: 45 cm
- Length: 56 cm
- Width: 25 cm
We recommend checking these restrictions with your airline before traveling to ensure compliance.
We can assist you with that! If you’re flying with one of the airlines listed here, we’ll take care of your luggage requirements for you.
Please note that an additional charge will apply, depending on the number of extra items or weight you need to add to your booking.
If you are flying with a different airline, kindly reach out to the airline directly for assistance.
Do you need to travel with something other than a standard bag or stroller?
If so, you will need to follow a special procedure to check in any of the items listed below:
If you’re flying with a different airline, please contact them directly. However, if you already have an active reservation with us, feel free to reach out, and we will request this service on your behalf.
Heavy Baggage
Some airlines do not require special registration for items up to 23 kg. However, baggage weighing more than 23 kg typically requires an additional fee or special luggage charge. If your baggage or equipment exceeds 32 kg, you may need to pay for special luggage handling or transport it as cargo.
Please review the airline’s baggage policies to understand what is considered special luggage and how to manage oversized items. Many airlines have specific rules for traveling with bicycles, surfboards, musical instruments, etc.
Requesting Special Services from the Airline
Certain services require approval from the airline and are considered special requests. These may include:
- Special baggage (e.g., bicycles, wheelchairs, sports gear, musical instruments)
- Unaccompanied minors
- Special meal requests*
- Assistance at the airport
- Passengers with reduced mobility or those needing a wheelchair
- Passengers traveling with pets
*Please note: Special meals may not be included in the initial ticket price.
Airlines limit the availability of these services per flight, so they must be confirmed by the airline before ticket issuance. If you are flying with a low-cost carrier, you will need to contact the airline directly to arrange these services.
Most airlines allow pregnant women to travel as long as they are in good health, have a complication-free pregnancy, and are not beyond the 34th week of pregnancy on the return flight. However, many airlines may require a doctor’s certificate.
We recommend that you check with your airline directly, as their policies may differ.
There are various rules and regulations for travelling with animals, depending on your destination. Be sure to make your reservation in advance and have the original documents for your pet, including import, export, and transit papers, as well as health and vaccination certificates.
If an animal is not allowed entry into a country due to missing required vaccinations, the owner will be responsible for the return flights. Our Service Center is available to assist with reservations and to answer any questions.
Animals in the Cabin
Generally, only service dogs and small cats and dogs are permitted in the cabin. The maximum weight for pets like cats and dogs varies by airline but typically ranges from 5 kg to 8 kg (including the carrier). Service dogs are usually exempt from weight restrictions and are not required to be in a carrier.
Animals in the Cargo Hold
Larger pets that cannot fit in the cabin due to size or weight will be transported in a special compartment in the air-conditioned cargo hold. The airline will require you to provide a suitable pet carrier that meets specific size, safety, and ventilation guidelines. Please check with your airline for detailed requirements.
Travel Documents and Health Certificates
Transporting live pets is governed by both European and international regulations. You will need to obtain a veterinary certificate and travel permit for your pet, along with the necessary vaccinations, according to the regulations of your country of origin and destination. We recommend consulting the embassies of your departure and destination countries to ensure you have the correct documentation and understand the rules for pet transport.
To ensure the best quality services, it is essential to specify your requirements when booking your flight or, at the very latest, 72 hours before departure.
Below is the information that our agents will need to process your request for assistance with the airline:
Passengers Requiring a Wheelchair
Please indicate if:
- You need a wheelchair to navigate the airport but can ascend the airplane steps and walk inside the cabin.
- You need a wheelchair to navigate the airport and require assistance up and down the airplane steps but not inside the cabin.
- You need a wheelchair both at the airport and inside the cabin.
If you plan to travel with your own wheelchair, please specify if it is:
- A manual wheelchair.
- A motorized wheelchair (powered by dry or wet-cell battery).
Additionally, we will need to know the size and weight of your wheelchair.
If you require assistance during your journey, please have all necessary details ready before contacting our agents.
Airlines may sometimes need to adjust their flight schedules due to operational reasons or force majeure. If your booking is affected by a cancellation or delay, we will notify you as soon as the airline informs us of the change. In such cases, you may be offered an alternative flight or, in some situations, a full refund. Please note that no refunds will be issued if you accept any alternative flight provided by the airline.
In the event of a last-minute cancellation or long delays, and under certain conditions, you may be eligible for compensation from the airline in accordance with EU regulation 261/2004.
Additionally, if your return trip involves two one-way tickets, any changes or cancellations will not affect the other ticket. This applies to separate e-tickets, which may be issued by different airlines.
If you miss a connecting flight due to an airline delay or cancellation at the airport, please verify if all your flights are booked under the same reservation and included in the same electronic ticket.
If they are, the airline is required to find an alternative flight for you to reach your final destination. However, if you have booked a low-cost reservation with two separate one-way flights, each with its own booking and e-ticket, any cancellation or change to one flight will not affect the other. In this case, you will need to purchase a new ticket to continue to your final destination.